Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition as you received it
- In the original packaging
Non-Returnable Items
Due to hygiene and quality reasons, the following items cannot be returned:
- Items that have been used, washed, or damaged (e.g., tea towels, kitchen towels, napkins, placemats, table runners)
- Accessories damaged or lost due to personal use (e.g., oven mitts, pot handle covers)
- Items damaged due to improper cleaning or handling
⚠️ Please check size, color, and quantity carefully before use.
Eligible Situations for Return or Refund
- Wrong or damaged item(s) received
- Item not as described on the product page
- Faulty product or poor workmanship
- Missing item(s)
Return Process
- Contact our customer service at support@freyachic.com before sending any items back. Provide:
- Order number
- SKU or product name
- Reason for return
- Our team will respond within 24 hours with the correct return address.
- Mail your item to the provided return address and keep proof of return (tracking number or receipt).
Return Conditions
- Non-Quality Issues: Items must be unused, unwashed, undamaged, with original tags attached and in original packaging. All returns must be authorized by customer service.
- Quality or Size Issues: If items have quality problems or incorrect sizing, send clear photos to customer service for confirmation. Once approved, return instructions will be provided.
Refund Process
- Once your return is received and inspected, we will email you within 24 hours.
- Refunds will be processed within 3 business days to your original payment method.
Return Costs
- Customers are responsible for return shipping costs.
- Please do not send returns to the sender’s address on the package. Only return items to the address provided by customer service.
Exchanges
- We only replace items if they are defective or damaged.
- To exchange, contact support@freyachic.com for instructions and return address.
Gifts
- If the item was marked as a gift, you will receive a gift credit for the value of your return once the item is received.